Request a Demo

SynControl Quality Inspection Software 
Onboarding Process

Before your team uses SynControl the software needs to be configured to your needs, and they need to be trained. New software can’t be integrated into your existing quality inspection processes overnight, so this page walks you through the onboarding steps we generally follow to get our customers from: “This is interesting” to “it helps us a lot”.

Request a demo

Step 1:

Request a demo

Live demo

Step 2:

Live demo

Factory test

Step 3:

Factory test

Configuration

Step 4:

Configuration

License agreement

Step 5:

License agreement

Help & improve

Step 6:

Help & improve

Step 1: you request a demo and give us some information about your situation

Step 1: You request a demo and give us some information about your unique situation

Requesting a demo of SynControl takes 2 minutes. After that we’ll get in touch with you and ask for some extra information. It helps us understand your situation and prepare for a demo centered on showing how SynControl fulfills YOUR needs.

Step 2: live demo of the SynControl Software

Step 2: Live demo of the SynControl Software

We typically provide a face-to-face demo to companies located in China (in the Shanghai or Shenzhen/Hong Kong areas). If a decision maker is based abroad, a video call can be scheduled initially.

The presentation and Q&A session lasts for 40-60 min, including a partial software demo of the web platform (used by the office staff daily to get the real-time inspection findings) and the mobile app (used by inspectors to do their job more effectively and store results in the cloud), but cannot include every feature.
Should you need to see a very specific feature, please let us know before the demo and we will let you know if the initial demo is the right time for that. 
The result of the demo is the decision of whether SynControl might be a good fit for your company.

Step 3: a test in a factory

Step 3: A live factory test of the mobile quality inspection app

To aid in your decision, chances are you need to see the SynControl mobile quality inspection app in use by inspectors, from A to Z as an important part of the quality inspection process. We can do this for free and for no engagement in the Shanghai and in the Shenzhen areas (provided you have inspections in one of those areas).

We listed a series of frequently-asked questions below about this step.

Where does it take place?
In one of your suppliers’ factory, on one of your typical products, with one of your inspectors and, if possible, one of your managers/supervisors.
When is it done?

We generally suggest a real-life test of the mobile app in a factory (provided the customer is interested) after a demo of SynControl is given to a potential customer.

Our trainer will spend half a day in the factory with your inspector to show how to use the SynControl app – we will usually conduct part of your quality inspection with the SynControl app.
What is the purpose of this live test?

It is the best way we have found to achieve 3 goals:

  1. We get to know your company’s way of performing QC inspections.
  2. You get to see how the SynControl mobile quality inspection app works and you can already confirm that it works well.
  3. Some of your company’s special requirements often surface at that time.
What are the limits of this live test?

This live test only focuses on our mobile quality inspection app that is used by inspectors in-factory (not on the platform to be used by the office staff).

What do you need to prepare on your side?

We will ask you to send us the information about 1 or 2 products (including their order quantities and their checklists if applicable), and a confirmation of the date & time, 3 days before the test. This way we can make sure the test is done in perfect conditions.

What do we prepare on our side?

To make the test more meaningful, we will prepare an example inspection based on the product information you sent to us.

Is it a training session? For whom?

This test is not primarily a training session.
We only come and try our mobile quality inspection application with your inspector(s) during a real product inspection.
As a side benefit, your inspector(s) on site start to familiarize themselves with the SynControl mobile app, but at that point they probably can’t judge whether it will slow them down or save them time.

What about the training of office users in the SynControl web platform?

We will provide a training session for office users and inspectors on the SynControl web platform (typically used more on the management side of quality inspections) after starting the formal onboarding process.

Step 4: further tests and configuration

Step 4: Further tests and configuration

The next step is to configure your SynControl account and start training key users in the mobile app, and web platform. Note that an onboarding fee applies (see our plans & pricing) and is payable at the start of this step.

The onboarding fee includes:

  • Creation and initial setup of your account.
  • Additional test(s) in a factory, to understand better how you work and help you configure your account – at the same time, the key field user(s) will get sufficient training along the way.
  • Import of base data.
  • Training of inspector(s) on the the mobile app (exact modalities to be confirmed depending on their location, number, etc.)
  • Training of office staff on the web platform (exact modalities to be confirmed depending on office location).

We will work with your team to gather information (product list, checklists, defects…) and import it into the SynControl database.

Note that, for confidentiality purposes, each client has their own account and sub-database: [your subdomain].syncontrol.com. More details about data security are included in our service agreement.

What if we have very specific needs and your app can’t support them?

We're committed to being flexible enough to support your unique needs where possible.

The factory tests will help us understand your usual process and see if any requirements absolutely have to be in place. There are typically four situations:

  1. SynControl can already be configured to support your needs.
  2. SynControl can put this in place soon – we can confirm a date by which the missing feature is in place, based on the condition that your company signs our contract and goes ahead. We will show you how to “get around” that issue in the meantime.
  3. SynControl can put this in place but it is not useful to most other users – if you pay for custom development we can commit to get it done by a certain date.
  4. SynControl estimates that it is not compatible with its overall logic or roadmap and cannot commit to doing it at the moment.
Step 5: license agreement

Step 5: License agreement

We sign a contract that stipulates the plan you chose (see our plans & pricing) and each party’s obligations.

Note that this contract can be cancelled at any time without extra cost.

Step 6: keep helping your team!

Step 6: Continual support of your team!

SynControl is dedicated to the success of every customer. We are happy to keep helping your team get the most out of our quality inspection software. Free support is included in our plans.

We can also help you improve the way you manage the QA/QC operations in your team and move closer to best practices. If our e-books and some quick phone calls are not enough, we can dedicate some consulting time (extra fees generally apply).