Before your team uses SynControl the quality inspection software needs to be configured to your needs, and they need to be trained. New software can’t be integrated into your existing quality inspection processes overnight, so this page walks you through the onboarding steps we generally follow to get our customers from: “This is interesting” to “it helps us a lot”.
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Requesting a demo of SynControl takes 2 minutes. After that we’ll get in touch with you and ask for some extra information. It helps us understand your situation and prepare for a demo centered on showing how SynControl fulfills YOUR needs.
We typically provide a face-to-face demo to companies located in China (in the Shanghai or Shenzhen/Hong Kong areas). If a decision maker is based abroad, a video call can be scheduled initially.
The presentation and Q&A session lasts for 40-60 min, including a partial software demo of the web platform (used by the office staff daily to get the real-time inspection findings) and the mobile app (used by inspectors to do their job more effectively and store results in the cloud), but cannot include every feature.
Should you need to see a very specific feature, please let us know before the demo and we will let you know if the initial demo is the right time for that.
The result of the demo is the decision of whether SynControl might be a good fit for your company.
To aid in your decision, chances are you need to see the SynControl mobile quality inspection app in use by inspectors, from A to Z as an important part of the quality inspection process. We can do this for free and for no engagement in the Shanghai and in the Shenzhen areas (provided you have inspections in one of those areas).
We listed a series of frequently-asked questions below about this step.
We generally suggest a real-life test of the mobile app in a factory (provided the customer is interested) after a demo of SynControl is given to a potential customer.Our trainer will spend half a day in the factory with your inspector to show how to use the SynControl app – we will usually conduct part of your quality inspection with the SynControl app.
It is the best way we have found to achieve 3 goals:
This live test only focuses on our mobile quality inspection app that is used by inspectors in-factory (not on the platform to be used by the office staff).
We will ask you to send us the information about 1 or 2 products (including their order quantities and their checklists if applicable), and a confirmation of the date & time, 3 days before the test. This way we can make sure the test is done in perfect conditions.
To make the test more meaningful, we will prepare an example inspection based on the product information you sent to us.
This test is not primarily a training session.
We only come and try our mobile quality inspection application with your inspector(s) during a real product inspection.
As a side benefit, your inspector(s) on site start to familiarize themselves with the SynControl mobile app, but at that point they probably can’t judge whether it will slow them down or save them time.
We will provide a training session for office users and inspectors on the SynControl web platform (typically used more on the management side of quality inspections) after starting the formal onboarding process.
The next step is to configure your SynControl account and start training key users in the mobile app, and web platform. Note that an onboarding fee applies (see our plans & pricing) and is payable at the start of this step.
We will work with your team to gather information (product list, checklists, defects…) and import it into the SynControl database.
Note that, for confidentiality purposes, each client has their own account and sub-database: [your subdomain].syncontrol.com. More details about data security are included in our service agreement.
We're committed to being flexible enough to support your unique needs where possible.
The factory tests will help us understand your usual process and see if any requirements absolutely have to be in place. There are typically four situations:
We sign a contract that stipulates the plan you chose (see our plans & pricing) and each party’s obligations.
Note that this contract can be cancelled at any time without extra cost.
SynControl is dedicated to the success of every customer. We are happy to keep helping your team get the most out of our quality inspection software. Free support is included in our plans.
We can also help you improve the way you manage the QA/QC operations in your team and move closer to best practices. If our e-books and some quick phone calls are not enough, we can dedicate some consulting time (extra fees generally apply).