Q: In what processes of a typical buying office is there typically the most room for improvement?
- Have a clear and standardised filing system from start of development, to sample making and bulk production. Each department should use the same system.
- Communication: Make sure to set-up email rules. No email overkill. Structure emails in points….1,2,3,4…….write emails in a way that everybody understands what you mean, want, and what needs to be confirmed.
Q: What basic performance indicators do buying office directors usually look at, when it comes to supplier quality?A:
To translate this into KPIs:
- Shipment in time
Q: Buying decisions are, in large part, risk management. What risks do buyers of consumer goods need to keep in mind?
Suppliers need to have an efficient sampling capacity and need to understand your product needs. If you find that this isn't the case and you're having far too much back and forth with them, then it's probably better to forget this supplier and find a better option.