SynControl Privacy Policy

Privacy Policy

Effective date:1 Jan. 2026

SynControl (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of its users and business contacts. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use our website, mobile applications, and software services (collectively, the “Services”).

This Privacy Policy is designed to comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Identity of the Data Controller

SynControl is a private company limited by shares, registered in the Hong Kong Special Administrative Region.

Registered address: 5 Tai Mong Tsai Rd., Sai Kung, NT, Hong Kong

SynControl acts as the data controller for the personal data described in this Privacy Policy.

2. EU Representative

For the purposes of Article 27 of the GDPR, SynControl has appointed the following EU Representative:

EU Representative: Renaud Anjoran

Address: Le Village, 66320 Glorianes, France

Email: legal@syncontrol.com

EU data subjects may contact the EU Representative regarding GDPR-related matters, in addition to contacting SynControl directly.

3. Scope of This Policy

This Privacy Policy applies to:

Visitors to the SynControl website (www.syncontrol.com)
Users of the SynControl mobile application
Customers, prospects, and business partners using our software platform

SynControl’s Services are intended for business use. We do not knowingly collect personal data from individuals under the age of 16.

4. Personal Data We Collect

4.1 Data You Provide to Us

We may collect the following categories of personal data:

Identification and contact data (name, email address, phone number)
Company and professional information (company name, role, job title)
Account credentials and profile information
Communications with us (emails, support requests, feedback)

4.2 Data Collected Automatically

When you use our Services, we may automatically collect:

Technical data (IP address, browser type, device information, operating system)
Usage data (pages viewed, features used, timestamps, log files)

Cookie and similar technology data

5. Legal Bases for Processing (GDPR)

We process personal data only when we have a valid legal basis, including:

Consent: where you have given clear consent for a specific purpose
Contract: where processing is necessary to perform a contract or take steps prior to entering into a contract
Legal obligation: where processing is required by applicable law
Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights and freedoms, including:
- Operating, maintaining, and improving our Services
- Ensuring security and preventing fraud
- Understanding usage and improving user experience

6. Purposes of Processing

We process personal data to:

Provide, operate, and maintain our Services
Manage user accounts and contractual relationships
Provide customer support and respond to inquiries
Improve and develop our Services
Communicate service updates and administrative information
Ensure security, compliance, and legal obligations

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Maintain user sessions and authentication
Improve performance and user experience

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

The duration of any contractual relationship
Compliance with legal, accounting, or reporting obligations

When personal data is no longer required, it is securely deleted or anonymized.

9. Data Sharing and Disclosure

We do not sell personal data.

We may share personal data only:

With authorized service providers acting under our instructions
Where required by law or legal process
To protect our rights, security, or property

10. International Data Transfers

SynControl does not transfer personal data outside the country or region in which it is collected. No international transfers of personal data take place.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration, including:

Access controls and authentication
Secure infrastructure and monitoring
Data minimization principles

12. Your Rights (EU/EEA Users)

If you are located in the EU or EEA, you have the following rights under the GDPR:

Right of access to your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent at any time
Right not to be subject to automated decision-making, where applicable

To exercise your rights, contact us using the details below.

You also have the right to lodge a complaint with your local data protection supervisory authority.

13. Children’s Privacy

Our Services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

14. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

16. Contact Information

For questions or requests regarding this Privacy Policy or your personal data, please contact:

Email:legal@syncontrol.com

Company: SynControl Technology Ltd

Address: 5 Tai Mong Tsai Rd., Sai Kung, NT, Hong Kong

EU users may also contact our EU Representative listed above.

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