Before your team uses SynControl the quality inspection software needs to be configured to your needs, and they need to be trained. New software can’t be integrated into your existing quality inspection processes overnight, so this page walks you through the onboarding steps we generally follow to get our customers from: “This is interesting” to “it helps us a lot”.
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We typically provide a face-to-face demo to companies located in China (in the Shanghai or Shenzhen/Hong Kong areas). If a decision maker is based abroad, a video call can be scheduled initially.
The presentation and Q&A session lasts for 40-60 min, including a partial software demo of the web platform (used by the office staff daily to get the real-time inspection findings) and the mobile app (used by inspectors to do their job more effectively and store results in the cloud), but cannot include every feature.
Should you need to see a very specific feature, please let us know before the demo and we will let you know if the initial demo is the right time for that.
The result of the demo is the decision of whether SynControl might be a good fit for your company.
To aid in your decision, chances are you need to see the SynControl mobile quality inspection app in use by inspectors, from A to Z as an important part of the quality inspection process. We can do this for free and for no engagement in the Shanghai and in the Shenzhen areas (provided you have inspections in one of those areas).
We listed a series of frequently-asked questions below about this step.
We sign a contract that stipulates the plan you chose (see our plans & pricing) and each party’s obligations. (Note that this contract can be cancelled at any time without extra cost.)
The next step is to configure your SynControl account and start training key users in the mobile app, and web platform.
The “fast onboarding” fee includes:
We will work with your team to gather information (product list, checklists, defects…) and import it into the SynControl database.
Note that, for confidentiality purposes, each client has their own account and sub-database: [your subdomain].syncontrol.com. More details about data security are included in our service agreement.
SynControl is dedicated to the success of every customer. We are happy to keep helping your team get the most out of our quality inspection software. Free support is included in our plans.
We can also help you improve the way you manage the QA/QC operations in your team and move closer to best practices. If our e-books and some quick phone calls are not enough, we can dedicate some consulting time (extra fees generally apply).